Sports bag El Ganso Classic Navy Blue

We offer free express shipping delivery time for orders in Europe

Package Tracking: Once your order has been processed and shipped, you will receive an email containing a tracking number for your package. You can use this number on the courier’s website to monitor the delivery status of your order.

TRANSIT, HANDLING & ORDER CUT OFF TIME
● Shipments are in transit for 1– 3 days (Monday to Friday).
● Order handling time is 0 -1 business days (Monday to Friday).
● Order cut-off time will be 04:00 PM Time Zone: (GMT+02:00) Eastern European Standard Time (Nicosia)

Delivery Terms
We use, USPS/ UPS, DHL, OSM Fastway Couriers, DPD, GLS, Correos Express, DHL, FedEx,Italy SDA.

Shipping Cost:
We offer free shipping

Customer Support: 24/7

Return Policy

Steps for Return:

1. Prepare Your Return:

   • Pack the items to be returned in their original packaging with all tags and brand marks intact.
   • Make a note of the return tracking number and the contents of the box. Keep this information until all transactions are complete.

2. Initiate Your Return:

   • Submit your return request through this link.

3. Ship Your Return:

   • Ship your package back to us using the provided return label or your chosen shipping method.
   • Keep the return tracking number for your records.

Contact:

For any issues or questions regarding your return, please contact our customer service team through the contact page or via WhatsApp chat.

Refunds:

• All refunds will be issued to the original method of payment and in the original currency of the purchase.
• You have 20 days from receipt of goods to return items for a refund to your original payment method.
• Once you have notified us of your return, you will have 14 days to ship the product back to us.

2-Year Guarantee: This product is covered by a 2-year guarantee from the date of purchase.

Coverage Details: Our 2-year guarantee covers any defects in materials or workmanship under normal use during the guarantee period. During this period, we will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance.

Exclusions: This guarantee does not cover:

• Conditions, malfunctions, or damage not resulting from defects in material or workmanship
• Damage resulting from improper use, abuse, accident, or alteration
• Normal wear and tear
• Unauthorized repairs or modifications

Claim Process: To make a warranty claim, please follow these steps:

1. Contact Us: Reach out to our customer service team at [email protected] with your proof of purchase.
2. Describe the Issue: Provide a detailed description of the defect or issue.
3. Product Inspection: Ship the product to us for an inspection. Please note that the customer is responsible for shipping costs.

Resolution Options: After inspecting the returned product, we will:

• Repair the product at no charge, or
• Replace the product with a new or refurbished product, or
• Provide a refund of the purchase price

Contact Information: For further information or to make a warranty claim, please contact us at:

• Email: [email protected]
• WhatsApp Chat:

• ✔️ Secure Payment Options: We offer a variety of secure payment methods to ensure your transactions are safe and protected.
• ✔️ Reliable Shipping: Our shipping partners are reliable and efficient, ensuring that your orders are delivered on time and in perfect condition.
• ✔️ Data Privacy Protection: We prioritize your data privacy and adhere to strict policies to protect your personal information.
• ✔️ Buyer Protection: We offer comprehensive buyer protection policies to ensure your satisfaction and confidence when shopping with us.
• ✔️ 100% Authentic & Licensed Products: All our products are guaranteed to be 100% authentic and fully licensed, giving you peace of mind with every purchase.
• ✔️ Immediately Available in Stock: “In stock” means truly available. We only display products that are actually in stock in our warehouses and ready for shipment.